privacy policy

Privacy Policy of Townacre

1. Introduction

At Townacre, we prioritize the privacy and security of our clients’ personal information. As a provider of commercial real estate services, we understand the sensitive nature of the data we handle. This Privacy Policy outlines how we collect, use, and protect your personal data. By using our services, you agree to the terms of this policy.

2. Types of Information We Collect

To effectively deliver our services and manage potential risks, we may collect the following information:

  • Personal Identifiable Information (PII):

    Full name, contact details (phone number, email address), home or office address, and ID proofs for verification purposes (e.g., government-issued ID or business registration documents).

  • Financial Information:

    Bank account details, transaction histories, tax records, and other financial information required to process payments, rentals, or property transactions. This sensitive information will only be collected with your consent and used strictly for legitimate purposes.

  • Property and Transaction Data:

    Property details including location, ownership status, rental agreements, legal documents, pricing, and sale history.

  • Website and Technical Data:

    Information collected through cookies or similar technologies, such as IP addresses, browser types, device identifiers, and browsing history on our website to ensure secure access and provide personalized services.

  • Special Categories of Personal Data:

    In rare cases, we may handle data related to your legal status (for instance, in the case of a legal dispute over property). We will only process such data with explicit consent or as required by law.

3. How We Use Your Information

We use your data to:

  • Service Provision and Transactions:

    Facilitate property sales, rental agreements, and leasing contracts, ensuring all legal, regulatory, and contractual obligations are met.

  • Risk Management and Fraud Prevention:

    Verify client identities, assess risks of financial fraud, and ensure the legitimacy of transactions, particularly where large sums or sensitive property transactions are involved.

  • Marketing and Communication:

    With your explicit consent, we may send you marketing materials, newsletters, and property-related updates. You can opt out at any time.

  • Compliance with Legal and Regulatory Requirements:

    Process data to comply with applicable laws, including real estate regulations, anti-money laundering laws, and financial auditing requirements.

  • Website Experience:

    Analyze how users interact with our website to improve security measures, detect suspicious activity, and provide a better overall experience.

4. Data Sharing and Disclosure

We will only share your data in limited circumstances, to minimize risk:

  • With Trusted Third Parties:

    We may engage third-party service providers, such as lawyers, accountants, financial institutions, or property evaluators, to help process transactions or provide services. We only share necessary information and require that these parties maintain strict confidentiality and comply with data protection regulations.

  • Legal Compliance and Risk Mitigation:

    We may share your information when legally required, such as responding to a court order, legal process, or government demand. We will also share data to protect our rights, address fraudulent activities, or respond to potential security risks.

  • Sale or Merger of the Business:

    In the event Townacre is involved in a merger, acquisition, or sale of assets, your information may be shared as part of the due diligence process. We will notify you of such events and your rights regarding your data.

5. Data Security Measures

We take the following precautions to secure your data:

  • Encryption and Secure Storage:

    All personal and financial data are stored in secure systems and encrypted both in transit and at rest to protect against unauthorized access.

  • Access Control:

    Only authorized personnel with a legitimate need will have access to your data. We use multi-factor authentication (MFA) and regular audits to ensure data access is strictly controlled.

  • Fraud Detection and Prevention:

    We deploy advanced monitoring systems to detect and prevent fraud, identity theft, or suspicious activities in relation to property transactions.

  • Physical and Digital Security:

    Our offices and data centers are protected by industry-standard physical security measures, and our IT systems are regularly tested for vulnerabilities by security professionals.

6. Your Rights and Control Over Your Data

We ensure you have full control over your data:

  • Access and Rectification:

    You have the right to access the personal data we hold about you. If you believe any information is inaccurate or incomplete, you can request corrections.

  • Erasure (Right to be Forgotten):

    You may request the deletion of your data, and we will comply unless retention is required for legal or operational purposes, such as complying with real estate regulations or ongoing litigation.

  • Data Portability:

    You can request a copy of your data in a machine-readable format if you wish to transfer it to another service provider.

  • Restriction of Processing:

    You may request that we restrict the processing of your data under certain circumstances, such as if you contest the accuracy of the information or object to its use.

7. Data Breach and Incident Response

In the event of a data breach, we have the following measures in place:

  • Incident Detection:

    Our systems continuously monitor for potential security breaches. If a breach occurs, we will quickly identify the source and scope of the incident.

  • Notification Protocol:

    If your data is involved in a breach that poses a high risk to your rights or freedom, we will notify you within 72 hours of detection, as required by law, and provide instructions on how to mitigate potential harm.

  • Remediation Measures:

    We will take immediate action to contain the breach, eliminate the vulnerability, and improve security measures to prevent future occurrences.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, it is securely deleted or anonymized.

9. International Data Transfers

If your data is transferred outside of India, we ensure that the receiving party provides adequate safeguards, such as through standard contractual clauses, to protect your personal data.

10. Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and user experience. You may opt out of non-essential cookies by adjusting your browser settings.

11. Changes to This Privacy Policy

Townacre reserves the right to modify this policy as needed to reflect changes in legal requirements or business practices. Any significant changes will be communicated to you directly, and your continued use of our services constitutes acceptance of the updated terms.

12. Contact Information

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

  • Email: info@townacre.com
  • Phone: +919582521250
September01
September
sarita (4)
sarita (3)
sarita (2)
sarita (1)
khatauli (3)
khatauli (2)
khatauli (1)
janakapuri (2)
janakapuri (1)
green park (4)
green park (3)
green park (2)
green park (1)
dwarka (3)
dwarka (2)
dwarka (1)
September01
dsidc04
dsidc03
dsidc02
dsidc
Ansal Plaza
c205
c204
c203
c202
c201